Refund policy

Refund & Return Policy

At Cutie By Design, many of our products are made to order, personalized, or created specifically for each customer. Because of this, please review your order details carefully before completing your purchase.

Made-to-Order & Custom Items

Made-to-order, personalized, and custom products are generally final sale and are not eligible for return or exchange due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color or option selected by the customer

  • Personal preference after the order has been produced

Please review all product options, sizing, spelling, names, dates, and customization details before placing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or with a production error, please contact Cutie By Design as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging when relevant

We will review the situation and determine the appropriate resolution.

Depending on the circumstances, an approved resolution may include a replacement, correction, store credit, or refund.

Damaged Packaging

Damage to the shipping package does not automatically mean the product itself is damaged.

If the outer packaging arrives damaged, please inspect the actual product and provide photos of both the packaging and the item if you believe the product was affected.

Incorrect Item or Production Error

If Cutie By Design sends the wrong item or your product contains a confirmed production error, please contact us with your order information and photos.

Once verified, we will work with you to correct the issue.

Sizing

Customers are responsible for selecting the correct size at checkout.

Because apparel is made to order, we generally cannot accept returns or exchanges for incorrect sizing selected by the customer unless the item itself was produced incorrectly.

Return Approval

Please do not send an item back without contacting Cutie By Design first.

Returns sent without prior approval may not be accepted.

Refunds

Approved refunds are reviewed on a case-by-case basis.

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges may not be refundable unless the issue resulted from an error by Cutie By Design.

Order Cancellations

Because many products are made to order, production may begin shortly after an order is placed.

Cancellation requests are not guaranteed once production has started.

If you need to request a cancellation, please contact Cutie By Design as soon as possible.

Contact Us

If you have a problem with your order, please contact Cutie By Design with your order number and details of the issue so we can review your request.

We want every customer to receive the product they ordered and will review genuine damage or production issues carefully.